Updated: March 2021
Returns
ALL SALES DUE TO COVID ARE NOW FOR STORE CREDIT ONLY WITH EXCHANGES. NO RETURNS ARE ALLOWED, ONLY RETURN FOR STORE CREDIT.
LAUNCH POLICY: Any high demand launch items such as clothing brand launches (Apolina) will be charged a 20% restocking fee for cancellations. We do not allow preorders on these items at any time. Please carefully make your purchases and choices during launch.
* NO ORDER CANCELLATIONS, COMBINED SHIPPING AND MODIFICATIONS ALLOWED AT PEAK LAUNCH TIMES NO EXCEPTIONS
Please contact us at hello@shopcloth.co within 24 hours of receipt of your product due to manufacturing flaws, include your order number and we will help you find a replacement or issue a store credit.
In all cases the return shipping is solely the responsibility of the buyer.
ALL International sales are final sale - no exceptions, expect for proven manufacturing flaws with proof of photos.
Socks and tights, as well as ALL sale items are final sale. All stuffed animals are final sale, including Polka Dot Club.
Several types of goods are exempt from being returned. We also do not accept product returns on swimwear and underwear.
Additional non-returnable item:
Gift cards
Downloadable software productsSome health and personal care itemsTo complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after deliveryRefunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shopcloth.co
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. FINAL SALE items cannot be returned or refunded. All SALE items are final sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@shopcloth.co and send your item to by USPS please mail to: CLOTH SHOPPE LLC, 461 Black Rock Turnpike, Redding, CT 06896
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to US Postal mail to: 461 Black Rock Turnpike, Redding, CT 06896
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
